Terms of Service

Article 1 — Identity

Outboundr is a product of Hagenweb, a sole proprietorship under Dutch law, registered in Arnhem, the Netherlands.

• Trade name: Hagenweb
• Product: Outboundr
• CoC number: 97702463
• VAT number: NL003438808B09
• Email: max@hagenweb.nl
• Location: Arnhem, the Netherlands

Article 2 — Definitions

• Hagenweb: The sole proprietorship that offers Outboundr.
• Outboundr: The SaaS platform for lead generation and sales automation, available at outboundr.io.
• User: The natural or legal person who creates an account and uses Outboundr.
• Account: The user's personal access environment within Outboundr.
• Subscription: A paid or free usage plan for Outboundr.
• Agreement: The agreement established upon registration and/or taking out a subscription.

Article 3 — Applicability

These terms and conditions apply to all agreements between Hagenweb and the user regarding the use of Outboundr. By creating an account, the user accepts these terms. Hagenweb reserves the right to amend these terms. Changes will be announced by email at least 14 days in advance.

Outboundr is intended exclusively for business use (B2B). Consumers (individuals not acting in the exercise of a profession or business) fall outside the target audience of this platform.

Article 4 — The service

Outboundr provides a platform for scraping, managing and following up on B2B leads. The service includes: a lead scraper, a CRM module, scrape job management, and future automation tools.

Hagenweb endeavours to keep the service available as much as possible, but does not guarantee uninterrupted availability. Maintenance, disruptions or updates may cause temporary unavailability. Hagenweb will communicate significant interruptions as early as possible.

Hagenweb reserves the right to add, change or remove features, provided this does not substantially deteriorate the service for existing subscriptions.

Article 5 — Account and registration

To use Outboundr, the user must create an account via Google authentication. The user is responsible for keeping their access credentials confidential and for all activity occurring from their account.

Hagenweb reserves the right to block or delete an account if abuse or a violation of these terms is suspected, or at the user's own request.

Article 6 — Subscriptions and payment

Outboundr offers a free plan and paid subscriptions. Current prices and plans are listed on the pricing page. All stated prices are exclusive of VAT unless otherwise indicated.

Payment is processed via the available payment methods (Stripe). With automatic renewal, the subscription is silently renewed unless the user cancels at least 24 hours before the expiry date via the settings. In the event of non-timely payment, Hagenweb may temporarily suspend access.

Because Outboundr is offered exclusively to business users (B2B), the statutory 14-day right of withdrawal does not apply.

Article 7 — Acceptable use

The user undertakes to use Outboundr exclusively in a legitimate and legally permitted manner. Prohibited activities include:

• Scraping data for which no legal basis exists.
• Sending spam or unsolicited communications via data obtained through Outboundr.
• Circumventing technical security measures.
• Reselling access to Outboundr without written consent from Hagenweb.
• Use for activities that conflict with GDPR, the Telecommunications Act or other applicable laws and regulations.

The user is personally responsible for compliance with privacy legislation (GDPR) when using scraped data for outreach purposes.

Article 8 — Liability

Hagenweb is not liable for indirect damage, consequential damage, loss of profit or loss of data resulting from the use or unavailability of Outboundr.

Hagenweb's total liability to the user is at all times limited to the amount the user has paid in subscription fees in the three months preceding the damage-causing incident, with a maximum of €500.

Hagenweb is not responsible for the accuracy, completeness or currency of data obtained via the scraper, nor for the results of outreach activities based on that data.

Article 9 — Intellectual property

All rights to the Outboundr platform, including software, design, name and logo, vest in Hagenweb. The user obtains only a non-exclusive, non-transferable right of use for the duration of the subscription.

Data entered by the user into Outboundr (leads, notes, etc.) remains the property of the user. Hagenweb processes this data solely for the purpose of providing the service.

Article 10 — Cancellation and termination

The user may cancel the subscription at any time via the settings. After cancellation, access remains available until the end of the current billing period. Data is retained for 30 days after termination, after which it is permanently deleted.

Hagenweb reserves the right to terminate the agreement immediately in the event of a violation of Article 7 (acceptable use), without any right to a refund.

Article 11 — Applicable law and disputes

This agreement is governed exclusively by Dutch law. Disputes will be submitted to the competent court of the Gelderland District Court, Arnhem location, unless the law mandatorily designates another court.

Article 12 — Contact

For questions about these terms, please contact us at: max@hagenweb.nl